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‘Take refund, we don’t care…’ Passengers furious about Go First’s behavior after flight cancellation


With bankrupt Go First canceling its flights for the next three days, flyers who had booked their ticket are now perplexed about what to do next. Many complain that ‘although the airline is talking about a refund, they are not helping them to make last minute arrangements’, others said ‘the airline is not ready to say anything clearly’

Short of money, Go First Airways filed for voluntary insolvency proceedings on Tuesday. The airline has informed the Directorate General of Civil Aviation that all flights will be canceled from May 3 to 5.

Harender Singh, a passenger who booked his ticket with Go First Airlines on Wednesday morning, told a new agency ANI“I left Meerut around 3 AM, but after reaching Delhi, I heard that my flight has been canceled…nobody is ready to say anything clearly.”

Another passenger who booked his ticket with Go First Airlines says, “With a lot of effort we managed to plan a vacation to Leh and book all the tickets and now they say if you want a refund you can, otherwise we won’t. does not matter “

Gurvinder Singh, a passenger from Amritsar said, “I have my flight to Mumbai, when I arrived at the airport, there was no one at the counter…we have asked to change for other flights, but the airline has only about a refund.”

Go-First to refund flyers who have already booked tickets

The company said the airline was forced to ground its 28 aircraft – more than half of its fleet – because Pratt & Whitney (P&W) was unable to supply engines. As a result, there was a financial crisis.

“It’s an unfortunate decision (to file voluntary insolvency proceedings), but it had to be done to protect the company’s interests,” said airline CEO Kaushik Khona.

However, Go-First assured that it will issue a full refund to passengers who cancel their booking, and that the money will be credited to the original method of payment. If the booking was made through a travel agency, the refund will be returned to the travel agency and the passenger will need to claim it from them. If the booking was made directly with Go-First, the refund will be credited directly to the passenger’s account.

Joanna Swanson

Joanna Swanson is Europe correspondent at the Thomson Reuters Foundation based in Brussels covering politics, culture, business, climate change, society, economies and inclusive tech. With specific focus in breaking news, she has covered some of the world's most significant stories.